Frequently Asked Questions

What are the benefits to me, the cardholder?

A digital wallet is simply a new way for you to access your card, allowing you to pay at participating retailers by touching your finger to your phone.

Is my card eligible for the service?

Yes! Your FNBC debit card is eligible for Apple Pay®. We will announce when Google Pay® and Samsung Pay® become available.

Is my phone or iPad eligible for the service?

As of March 31, 2016, the following devices support tokenized payments:

  • iPhone SE
  • iPhone 6
  • iPhone 6 Plus
  • iPad Air 2
  • iPad Mini 3

How does it work?

To make a purchase, simply wave your phone under or over the contactless reader (may vary by terminal) when near a merchant terminal that accepts token payments.

Is it safe? What happens if I lose my phone or device?

Because the real card information is never exposed, tokenized payments are very safe. If the phone is lost, you should contact us immediately to suspend or deactivate your token. There is no need to deactivate or replace your real debit card.

Where can I use it?

The number of merchants accepting tokenized payments is growing every day. Your cardholders should look for the following symbols to identify where they can use their digital wallet

How do I add a card to my digital wallet?

On a qualifying device, download or open the digital wallet of your choice and the follow the directions that are displayed. This process is known as provisioning. Once the provisioning request is approved, you may begin using your digital wallet.

Something went wrong during the card being added to the wallet.

The initial provisioning activity is the only piece of the new service which requires an active Internet connection for the duration of the process. Common reasons your request may have failed include:

  • Network-related problems (bad or no Internet access; TSP/Issuer/Digital Wallet Provider outage)
  • Device software/hardware issues
  • Expired/reissued card
  • Card blocked (for example: not activated, reported lost, etc.)
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