As a primary cardholder, you’re responsible for filing a dispute and providing details about the transaction. Once your call is received, SHAZAM will open a claim.
SHAZAM dispute representatives will begin an investigation. Most claims are resolved within 5-10 business days. If more time is needed to investigate the claim, they’ll apply a temporary credit to the account. Estimated time frames will be provided at the time of your call.
When calling toll free during business hours, press “0” when the automated response system begins and you’ll be immediately transferred to a customer service representative.
Important email disclosure: If using the contact form, please do not inclue any confidential information including account numbers or Social Security numbers.
Because an email message may not be reviewed by a bank representative immediately, you must contact the bank via telephone or in-person for immediate attention. Email messages will not serve as a sufficient method for any requirement imposed on you to provide written notice, nor may email messages be used to place a stop payment on a check, cancel a bill payment, request account transfer, or report lost or stolen banking codes and/or cards.