FNBC Q&A

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LOANS:


Q: Is it better to rent or own?

A: It is better to own because your payments help you to build equity.

Q: What are the requirements to purchase a home?

A: Proof of Income

Credit Scores

Debt to Income

Collateral Value


Q: What are lengths of home loans?

A: 10, 15, 20, or 30 year


Q: How do you calculate what the appropriate monthly mortgage payment would

be for each customer?

A: There is a loan calculator on our website.


Q: Can I apply for a loan via the website?

A: Yes


Q: Do I need to be an FNBC customer in order to get a loan?

A: No but there must be a deposit account relationship at closing.


Q: Can a CD be used as collateral for a loan to rebuild credit?

A: Absolutely


Q: What can I do to improve my credit score?

A: Top 3 ways are….

1-Pay bills on time 2- Keep credit card balances low 3-Get a loan and establish regular payment history.


ACCOUNTS:


Q: What is the minimum amount required to open up a checking or savings account?

A: The Piggy Bank savings requires $10

The First Choice Money Market requires $2500

Rewards and E-Free accounts require $100

All other checking and savings accounts do not require a minimum opening amount.


Q: How old do you have to be to open an account?

A: Anyone can open an account; however, by law if a child is under the age of 18, they are not legally able to sign a contract therefore an adult of 18 years or older would have to sign the contract with the minor.


Q: What is a good age to open your child's first account?

A: Any age is a good age to help the child establish an understanding of banking. They can start a Piggy Bank savings before they are 12, and this helps teach them how to save their money.


Q: What is the difference between a joint owner and an authorized user?

A: A joint owner equally owns the funds in the account.

An authorized user can access the funds but doesn't have any ownership on the account. They can't make any changes to the account and their relationship with the account is voided upon the death of the owner.


Q: How many withdrawals can I make before being charged a penalty?

A: On a statement savings, you can make 3 withdrawals a month before being charged a fee.


Q: What is the passport club and how do I become a member?

A: This is an account for customers age 50 or over, who plan to keep higher balances in order to earn a higher rate and yield. You receive free Passport Club checks, all Passport Club benefits and opportunities such as free movies, travel newsletter, and much more. You can become a member by coming in to any FNBC location and setting up the account.


Q: What are the requirements for a Christmas club account?

A: Maximum of $500 opening deposit, only 1 per customer, limited to $200 deposit per week, and a maximum balance of $10,000.


Q: How long does it take for deposits to clear?

A: We give next day availability on deposits unless otherwise told that there may be a hold.


Q: Why do some pos payments post before others?

A: POS payments are processed as we receive them from merchants. The posting of these items post when the merchant sends the information to the bank for payment. This defers from merchant to merchant depending on how often they process these types of transactions.


INVESTMENTS:


Q: What is the difference between a traditional IRA and a Roth IRA?

A: Traditional IRA is tax-deferred.

Roth Ira the taxes have already been paid.


Q: What is the penalty if I withdraw from my CD?

A: It depends on the term of the cd.

0-3 months it is 30 days of interest.

3-9 month cd would be a penalty of 60 days of interest.

9-12 month cd would be a penalty of 90 days of interest.

12+ month cd would be a penalty of 180 days of interest.

25+ month cd would be a penalty of 365 days of interest.


Q: How does an MMA or money market account compare to a checking account?

A: A money market account is a tiered interest account but is limited to 6 withdrawals per month.


Q: How many withdrawals can I make from my MMA without a penalty?

A: 6 withdrawals


Q: What percentage of my income should I put in savings?

A: It is recommended to put 30% of income in a savings account.


SAFETY:


Q: How do I protect my identity?

A: You can put a password on your account. Check annualcreditreport.com annually to make sure there is no unidentified activity.


Q: When should I suspect check fraud?

A: You should always be suspicious of check fraud if there are checks that have cleared your account that you did not write. Or if you believe your checks may have been lost or stolen.


Q: Is online bill payment and online banking secure?

A: Yes


Q: If I use mobile banking and lose my phone, is my account safe?

A: Yes. Your account is password protected.



MISCELLANEOUS:


Q: How long does it take to get an FNBC debit card?

A: They can be issued at the time of account opening.


Q: What is the health savings plan?

A: Health Savings accounts were created by Congress to combat rising medical costs by providing an incentive to consumers.


Q: Should I get overdraft protection?

A: It is always a good idea to protect your account in the event that an overdraft occurs.


Q: What is the difference between overdraft privilege and protection?

A: Overdraft protection is where FNBC links the checking to the savings account in the event of an overdraft. It is a $5 fee for the transfer

Overdraft privilege is when the account holder has the ability to overdraw the account up to a specific dollar amount. They account holder is charged $22 per item that attempts to clear the account.


Q: Why should I get credit life insurance?

A: Credit life helps protect your investment and your family. Credit life is a preventative measure that helps cover your loan in the event of death.


Q: Do you have to be a customer in order to open a safety deposit box?

A: No


Q: Do you have safety deposit boxes at all of your locations?

A: Yes